Digital Workshop is committed to providing the highest level of support for all its products. We do this via a special email reporting system built into each program and provided on the Help menu.

This system automatically includes all the system details we need to get started and will assign a unique ticket to your enquiry ensuring it gets dealt with efficiently. You can also get support via the user forum on this site or email  support@digitalworkshop.com.

Service Releases		Discussion & Support Forums
Committed to customer service, we regularly provide maintenance updates to our software, improving performance, adding minor tweaks and fixing bugs which have 'slipped through the net'. We never charge for these updates and you can download them here or wait to receive regular updates of our key products via our Value Improvement Program.		Direct customer to customer support in a familiar forum environment. Digital Workshop staff also pop in regularly to help out. Use these forums for discussions with other Digital Workshop customers, to discuss the burning issues of multimedia creativity and get help from people all over the world.
Downloads		Opus & Presto PluginCreativity

 

Windows Vista

Opus v6 runs under Vista, earlier versions of Opus do not and there are currently no plans to make earlier versions compatible. Most publications created in v5 or earlier will still run on Vista.

However, Opus relies on low level support in graphics cards and these are not always supported in new or legacy drivers as they tend to be used by games software and are not used by many business applications. Therefore some problems may arise on older systems which have been upgraded to Vista because the new drivers are not fully featured. Problems may also arise with particular graphics cards, especially built-in graphics cards on laptops.

If you are experiencing problems with an Opus publication under Vista please ensure the graphics drivers are up to date and that Vista and Internet Explorer are up to date.

If the problem is with video display try changing the video playback mode to Always on Top and/or try a different video format (change mpeg to avi for example). You can also disable the embedding video.

If you do need to contact support please ensure you let us know if the problem is on a laptop or a desktop and whether the machine has a native install of Vista or whether it has been upgraded.